Shipping & returns
Thank you for shopping with Morrow & Muse. Every order is prepared with care, and we aim to make your delivery experience clear, smooth, and reliable from checkout to arrival.
Estimated Delivery Timeline
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Processing time: 0–3 days
Your order is confirmed, carefully prepared, and handed over for shipment. -
Transit time: 0–12 days
Once dispatched, your package travels to the delivery address provided at checkout. -
Total estimated delivery time: within 15 days
Please allow up to 15 days from the date your order is placed for delivery.
Order Tracking
If tracking is available for your shipment, the tracking details will be sent to the email address used at checkout. Please allow a little time for the carrier’s tracking page to update after your order is dispatched.
Delivery Updates
Delivery estimates can occasionally be affected by carrier delays, severe weather, holidays, or an incomplete delivery address. If your order has not arrived after 15 days, please email us at contact@musemorrow.com with your order number, and we will help you check its status.
Please Check Your Address
Before completing checkout, please review your shipping address carefully. If you notice an error after placing your order, contact us as soon as possible. Once an order has been dispatched, we may not be able to change its destination.
We appreciate your patience and your trust in Morrow & Muse. We look forward to delivering something you’ll love.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@musemorrow.com before mailing the item. Returns must be sent to:
Morrow & Muse
207 Kent Avenue, Unit 1
Kentfield, California 94904
United States
For returns due to sizing, fit, preference, or a change of mind, the customer is responsible for return shipping costs. Morrow & Muse does not provide a prepaid return label for these returns. We recommend using a trackable shipping service and keeping your shipping receipt. Items sent back without first requesting a return may not be accepted.
After the returned item is received and inspected, we will notify you and process an approved refund to the original payment method. Please allow 5–7 business days after receipt and inspection for processing; your bank or card issuer may require additional time to post the refund.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Return-shipping arrangements for confirmed damaged, defective, or incorrect items will be handled separately by Morrow & Muse.
For any return question, contact contact@musemorrow.com.
Manage a return or cancellation request
Sign in to your customer account to submit a request. Returns follow the 30-day policy above. Cancellation requests are available for eligible unfulfilled items within 15 minutes of placing an order. Requests are reviewed before approval; submitting a request does not itself cancel or refund an order.